Privacy Policy

Last updated: 21 August 2026

Camelott® Digital Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who we may share it with, how long we keep it, and the rights available to you.

This policy applies when you:

• Visit the Camelott® website
• Contact us by telephone, email, website form or other means
• Request information, a quotation or cost comparison
• Buy, lease or rent equipment from us
• Purchase products through our online shop
• Use our managed print, servicing or support services
• Enquire about or purchase a lockdown alarm or other safety system
• Use our Telford drop-in printing, copying or scanning service
• Receive marketing communications from us
• Otherwise deal with Camelott® in a business or personal capacity

1. Who We Are

Camelott Digital Ltd is the data controller responsible for personal information covered by this Privacy Policy.

Company Number: 08163498
Address: Suite B, Stafford Park 6, Telford, TF3 3AT, United Kingdom
Telephone: 03333 449 497
Email: sales@camelott.co.uk

If you have a question about how we use your personal information or wish to exercise your data protection rights, please contact us using the details above.

2. Information We May Collect

The information we collect depends on how you interact with Camelott®.

Identity and Contact Information

This may include:

• Name
• Job title
• Company or organisation
• Business address
• Delivery address
• Email address
• Telephone or mobile number

Enquiry and Quotation Information

When you request information or a quotation, we may collect:

• The products or services you are interested in
• Details about your existing equipment
• Print volumes
• Equipment requirements
• Location and installation information
• Information about your current supplier or agreement
• Documents you voluntarily provide to enable us to prepare a quotation or comparison

For example, if you ask us to compare your existing photocopier costs, you may provide an invoice, lease agreement, service agreement or other documentation.

Wherever reasonably possible, please remove information that is not relevant to the quotation before sending documents to us.

Customer and Contract Information

If you become a customer, we may process information relating to:

• Quotations
• Orders
• Contracts
• Equipment supplied
• Serial numbers
• Installation locations
• Meter readings
• Service history
• Maintenance visits
• Support requests
• Warranty information
• Invoices and payments
• Account information
• Communications between you and Camelott®

Leasing and Finance Information

Where you ask us to arrange or introduce a lease or other finance arrangement, additional information may be required by the relevant finance provider.

This may include information concerning your business, authorised representatives, trading details and other information required to assess or administer the proposed agreement.

The finance provider will normally operate as a separate data controller for information it collects and will have its own privacy information.

Online Shop Information

When you purchase through our website, we may collect:

• Your name
• Billing and delivery address
• Telephone number
• Email address
• Products ordered
• Order value
• Transaction and delivery information

Payment information may be processed by the payment provider used at checkout.

Camelott® does not normally need to receive or retain your full payment-card details where payment is processed securely by a third-party payment provider.

Website Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or search engine
• Approximate geographic information
• Date and time of visits
• Interactions with the website
• Cookie and consent preferences

Some of this information is collected only where you have permitted the relevant cookies or technologies.

3. How We Use Your Information

Responding to Enquiries

We use your information to answer questions, provide information, arrange surveys, respond to support requests and communicate with you.

Preparing Quotations and Cost Comparisons

We use information you provide to understand your requirements and prepare quotations for photocopiers, managed print services, lockdown alarms, safety systems, touchscreens, AV equipment and other products and services supplied by Camelott®.

Where you send us information about your existing photocopier costs or agreement, we use it to assess your current arrangement and prepare an appropriate proposal.

Supplying Products and Services

We may use your information to:

• Process orders
• Arrange deliveries
• Install equipment
• Provide training
• Provide maintenance
• Monitor equipment where applicable
• Provide consumables
• Administer warranties
• Provide technical support
• Manage contracts and customer accounts

Arranging Leasing or Finance

Where requested, we may provide relevant information to a leasing or finance provider so that it can prepare, assess or administer an agreement.

Lockdown Alarm and Safety Services

We may process contact, site and organisational information to:

• Arrange site surveys
• Design systems
• Prepare quotations
• Arrange installations
• Provide training
• Maintain systems
• Provide technical support
• Administer ongoing maintenance

Online Shop

We use your information to process orders, receive payments, arrange delivery, deal with returns and provide customer service.

Improving Our Website and Services

We may analyse how our website is used to understand which pages and services are useful, identify technical problems and improve the customer experience.

Security and Fraud Prevention

We may process technical and account information to:

• Protect our website
• Prevent fraud
• Investigate suspicious activity
• Protect our systems and customers
• Maintain appropriate records

Legal and Regulatory Requirements

We may process or retain information where necessary to comply with applicable law, taxation, accounting, regulatory requirements or legitimate legal requests.

4. Our Lawful Bases for Using Personal Information

Under UK data protection law, we must have an appropriate lawful basis for processing personal information.

Contract

We may process information where necessary to provide something you have requested, enter into an agreement with you or fulfil an existing agreement.

Examples include:

• Preparing a quotation requested by you
• Processing an order
• Supplying equipment
• Servicing equipment
• Providing customer support

Legitimate Interests

We may process information where reasonably necessary for the legitimate operation and development of our business and where those interests are not overridden by your rights and interests.

Examples may include:

• Responding to business enquiries
• Maintaining customer relationships
• Improving our services
• Protecting our systems
• Preventing fraud
• Maintaining business records
• Relevant business-to-business marketing

Legal Obligation

We may process or retain information where necessary to comply with legal, accounting, taxation or regulatory obligations.

Consent

Where consent is the appropriate lawful basis, we will ask you to make a clear choice. You may withdraw your consent at any time.

Withdrawing consent does not affect processing that was lawful before the consent was withdrawn.

5. Drop-In Printing, Copying and Scanning

Camelott® provides a drop-in print, copy and scan service from our Telford premises.

Documents supplied for printing or scanning may contain personal, confidential or commercially sensitive information. We only need access to those documents to the extent necessary to perform the service you request.

Documents may be supplied using methods such as:

• USB storage
• Email
• Mobile device
• Laptop
• Other agreed electronic means

We do not use the contents of customer documents for marketing or unrelated purposes.

Electronic files and temporary working copies are not intentionally retained for longer than is reasonably necessary to perform the requested service and deal with any immediate issue relating to the job.

Customers should collect original documents and storage devices before leaving wherever applicable.

If documents contain particularly sensitive or confidential information, please tell a member of staff before providing them to us so that appropriate handling arrangements can be considered.

6. Remote Technical Support

Where you request remote technical support, a Camelott® technician may be able to view information displayed on your computer or device while the remote support session is active.

Remote access should only take place with your permission and for the purpose of providing the requested technical support.

You are responsible for closing or removing unrelated confidential information before beginning a remote support session where reasonably possible.

We do not intentionally access files or information unrelated to the support issue.

7. Who We May Share Information With

We do not sell your personal information.

We may share information where reasonably necessary with organisations that help us provide our products and services.

Equipment Manufacturers and Suppliers

Where necessary for ordering equipment, technical support, warranty administration or servicing.

Leasing and Finance Providers

Where you have asked us to arrange, introduce or obtain a finance or leasing quotation.

Delivery and Logistics Providers

Where necessary to deliver or collect products and equipment.

Payment Providers

Where necessary to process payments securely.

Website, Hosting and Technology Providers

This may include organisations providing:

• Website hosting
• Email services
• Cloud storage
• Website forms
• Website security
• Customer-management systems
• Analytics
• Backup services

Professional Advisers

This may include:

• Accountants
• Auditors
• Insurers
• Solicitors
• Other professional advisers

Government, Regulators and Law Enforcement

We may disclose information where disclosure is required or permitted by law.

We require service providers processing personal information on our behalf to handle it appropriately and only for the purposes for which it has been supplied.

8. Marketing

We may contact existing and prospective business customers about products or services that we reasonably believe may be relevant to their organisation.

This may include information about:

• Photocopiers
• Managed print services
• Printers and scanners
• Equipment upgrades
• Lockdown alarm systems
• School safety products
• Servicing
• Related Camelott® products and services

The legal requirements for marketing can vary depending on whether the recipient is an individual, sole trader, partnership or corporate organisation and on the communication method being used.

We will only conduct electronic marketing where permitted by applicable data protection and electronic communications law.

Your Right to Object to Direct Marketing

You have the right to object to the use of your personal information for direct marketing at any time.

You can:

• Use the unsubscribe option included in an applicable marketing email
• Email us at sales@camelott.co.uk
• Telephone us on 03333 449 497

Once you have opted out, we may retain limited information on a suppression list so that we can remember and respect your request.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small pieces of information stored on your device.

Some cookies are necessary for the website to function correctly. These may support:

• Security
• Shopping baskets
• Account sessions
• Remembering cookie preferences
• Essential website functionality

Other cookies may be used for:

• Website analytics
• Measuring website performance
• Understanding how visitors use our website
• Advertising or marketing measurement

Where consent is required, non-essential cookies will not be used until you have made the appropriate choice.

You can change or withdraw your cookie choices through our website’s cookie controls where available.

You can also control cookies through your browser settings, although disabling essential cookies may affect some website functions.

10. Information Obtained From Other Sources

In some circumstances, particularly in business-to-business activities, we may obtain business contact information from sources other than directly from you.

These may include:

• Company websites
• Business directories
• Professional directories
• Public registers
• Social and professional networking platforms
• Manufacturers or business partners
• Publicly available sources

Where this information identifies an individual, we process it in accordance with applicable data protection law.

We aim to use only information that is relevant to legitimate business purposes and to provide appropriate privacy information where required.

11. International Transfers

Some technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism and safeguards are in place where required by UK data protection law.

These may include transfers to countries recognised as providing adequate protection or the use of approved contractual safeguards.

12. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, contractual and regulatory requirements.

Enquiries and Unsuccessful Quotations

Normally retained for a reasonable period after the last communication so that we can respond to follow-up enquiries, maintain appropriate business records and understand previous quotations.

Customer, Service and Contractual Records

Normally retained throughout the customer relationship and for an appropriate period afterwards where required for warranty, contractual, accounting or legal purposes.

Financial and Accounting Records

Retained for the period required by applicable taxation, accounting and company law.

Marketing Information

Retained while there is an appropriate business purpose and lawful basis, or until you object or withdraw consent where applicable.

Limited suppression information may be retained after an opt-out to ensure that we do not inadvertently begin marketing to you again.

Website Analytics

Retention depends on the relevant technology, cookie settings and analytics provider.

Drop-In Printing and Scanning Files

Temporary electronic copies are not intentionally retained longer than reasonably necessary to complete the requested service and address any immediate issue associated with it.

When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

13. Keeping Your Information Secure

Camelott® takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Measures may include appropriate access controls, account security, system security, backups and limiting access to information to people who require it for legitimate business purposes.

No internet, email or electronic storage system can be guaranteed to be completely secure, but we take reasonable steps to protect information under our control.

14. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, you may have the following rights.

Right of Access

You may ask us for a copy of personal information we hold about you.

Right to Rectification

You may ask us to correct information that is inaccurate or complete information that is incomplete.

Right to Erasure

You may ask us to delete personal information in certain circumstances.

Right to Restriction

You may ask us to restrict how we use personal information in certain circumstances.

Right to Object

You may object to certain processing based on legitimate interests.

You have an absolute right to object to the use of your personal information for direct marketing.

Right to Data Portability

In certain circumstances, you may ask us to provide information you supplied to us in a structured, commonly used and machine-readable format or transfer it to another organisation.

Right to Withdraw Consent

Where we rely on consent, you can withdraw that consent at any time.

Not every right applies in every circumstance, and there may be legal reasons why we need to continue holding certain information.

To exercise your rights, contact: sales@camelott.co.uk

We may need to verify your identity before dealing with a request.

There is normally no charge for exercising your data protection rights.

15. Automated Decision-Making

Camelott® does not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.

A finance or leasing provider may carry out its own assessment when considering an application. Any such processing is governed by that provider’s own privacy information.

16. Links to Other Websites

Our website may contain links to:

• Manufacturers
• Finance providers
• Suppliers
• Social networks
• Third-party services
• Other external websites

Camelott® is not responsible for the privacy practices of third-party websites.

You should review the privacy information provided by the relevant third party before providing personal information to them.

17. Children’s Information

Our commercial website and services are not designed specifically to collect personal information from children.

Where a young person uses our public drop-in printing or scanning service, we will only process information reasonably necessary to provide that service.

We do not knowingly use children’s personal information for direct marketing.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to the technology we use
• Changes to our business practices
• Changes to legal or regulatory requirements

The latest version will be published on our website and the date at the top of this policy will show when it was last updated.

19. Complaints

If you have concerns about how Camelott® has used your personal information, please contact us first so that we can investigate and try to resolve the matter.

Camelott Digital Ltd
Suite B, Stafford Park 6
Telford
TF3 3AT
United Kingdom

Email: sales@camelott.co.uk
Telephone: 03333 449 497

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Visit the Information Commissioner’s Office website

20. Contact Us

For any questions about this Privacy Policy or how Camelott® handles personal information, please contact:

Camelott Digital Ltd
Suite B,
Unit 2
Stafford Park 6
Telford
TF3 3AT
United Kingdom

Company Number: 08163498
Telephone: 03333 449 497
Email: sales@camelott.co.uk